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Posts Tagged ‘responsibility’

Economics as enterprise-architecture

March 13th, 2010 2 comments

Several people asked me to cross-post to other ‘economics’ sites the previous post on ‘Whuffie’ and currencies‘. I wasn’t comfortable doing so without editing-out the comments about the ‘Ready? Fire! Aim…’ syndrome, which were specific to the conversations to which that post referred: hence the re-work in this post here. I’ve also taken the opportunity to extend some parts, to link it more strongly to my ‘day-job’ of enterprise-architecture.

So: what can we learn if we tackle economics as enterprise-architecture? In other words, as if it was just another exercise in whole-of-enterprise architecture, the same as we would do for any large organisation (such as described in my book ‘Doing Enterprise-Architecture‘)? After all, ‘the economy’ is just another enterprise – it happens to be at a very large scale, but the exact same principles should apply.

(This’ll be another long one, hence I’ll place a ‘Read more…’ link here.)

Read more…

Notes on ‘Business Anarchist’

March 5th, 2010 3 comments

Several people have asked me for more information about the book I’m writing at present, ‘The Business Anarchist‘, so here’s a quick summary of the themes and structure.

Who or what is a ‘business-anarchist‘? Anyone who works with inherent uncertainty in business in an intentional, disciplined way – working with the uncertainty rather than trying to ‘control’ it. Often it’s not so much a person as part of a business-role – a necessary part of that business-role. (Most of the examples in the book will come from my own field of whole-of- enterprise architecture, but the same principles apply in just about every other type of business-role.)

Why ‘anarchist’? Anarchy is about working without rules, working ‘outside the box’. When ‘business as usual’ breaks down, a disciplined form of anarchy is probably the only way through to something new that works well in the new business context.

‘Kiddies-anarchy’ and real anarchy: Anarchy has had a very bad press in the past, mainly because of what I describe as ‘kiddies-anarchy’ – an overdose of presumed ‘rights’ without responsibilities, especially in terms of causing disruption and destruction without any awareness or respect of the consequences for anyone else. Real anarchy is very different – arguably the most difficult of all political forms, because there are no easy rules to fall back on or to blame. Some entire organisations have been run on anarchic lines – the Quakers have done so for centuries – and even some businesses – such as Ricardo Semler’s Semco Group – but here we’re mainly focussing on an often-unnoticed yet everyday set of roles and responsibilities within an ordinary, everyday type of business.

What kind of business? Any business, and any type of business – for-profit, not-for-profit, government or social – from a huge global conglomerate right down to the local bridge-club or the school parent/teacher association.

Business-analyst and business-anarchist: Business-analysts deal with certainty and predictability: they refine the figures, crunch the numbers, track the trends. When your business world is reasonably stable, you need your analysts to help you optimise efficiency and maximise returns. But when your business world is not certain, not predictable, that’s when you’ll need your anarchists. And you’ll need your anarchists then, too. Your analysts can only tell you how to do more of the same, better – which is good, of course, in its own context, but it doesn’t help when what you really need to do is something different.

What’s different about how business-anarchists work? The quickest one-line answer is that analysts rely on rules and algorithms; anarchists rely on guidelines and principles.

What principles should business-anarchists rely on? Obviously this varies from one context to another, but from my work in whole-of-enterprise architecture the three most important design-principles seem to be these:

  • There are no rules;
  • There are no rights; and
  • Money doesn’t matter.

These three principles, and a fourth follow-on principle, Always enhance adaptability, provide the overall structure for the book.

There are no rules: Rules provide a spurious sense of certainty that can let us down badly when our business-world changes around us. The real world is much messier and more complex than any system of rules that we could devise. Hence at times it’s necessary to start off from the assumption and expectation that there are no rules: instead, we have to rewrite the rule-book, by working back to the core-principles from which the rules originally arose. A simple everyday business-example of this is embedded in the ISO-9000 standard on quality-systems:  work-instructions provide ‘the rules’ that we need for real-time practice and process, but when the world changes, we need to rewrite the work-instructions by working upward to procedure, policy and, if necessary, overall vision.

There are no rights: ‘Rights’ are an important social fiction, but as with rules, they don’t actually exist in the real world, and in themselves they tell us almost nothing about how to create the conditions that such ‘rights’ would require. In practice, apparent ‘rights’ arise from mutual, interlocking responsibilities – so it’s those responsibilities, and not the purported ‘rights’, that are where we need to start. This has important implications for business-architecture and enterprise-architecture that will be explored in some depth in the book – for example, we need to ask serious questions about “What do shareholders own?” if they possess all the ‘rights’ for the business but without any real responsibilities.

Money doesn’t matter: Money is important for every business, of course, especially in a commercial context – but as with rules or ‘rights’, it’s not the place where we need to start. Money is also only one small part of the overall economy in which the business operates: reputation, trust, attention and respect all need to exist before any money will be placed on the table. And if we state – or show – that we’re only interested in ‘making money’ from our customers and community, why would anyone want to engage with us? As with other ‘rights’, money is solely a social fiction, and profit is an outcome of being ‘on purpose’ to values: to achieve the profits that we may desire, we first need to start from values, with a values-architecture that describes how we engage with everyone within the extended-enterprise of the business.

Always enhance adaptability: Change is the only certainty: we therefore need to design for that fact. Mistaken notions about rules, rights and money often serve only to slow us down, placing the business at risk as the world changes around us. This sections of the book explores how to embed the ‘business-anarchist’ principles into everyday business-practice, especially in business-architecture and enterprise-architecture.

More details to follow over the next few days, including book-cover, cover-blurb, ISBN numbers and so on. Publication-date is fixed as late-April, so I need to keep moving! :-)

Essentialist annoyances

December 21st, 2009 5 comments

Message from the Amazon is a recent post by one of my favourite writers on corporate social responsibility, Christine Arena. It includes a summary of the ‘oil wars’ occurring at present around purported oil-reserves in the Amazon basin, the work of groups such as the Pachamama Alliance, and in particular the worldview of indigenous peoples such as the Achuar, Shuar and Kichwa:

The Achuar, Shuar, and Kichwa peoples have one thing that oil companies don’t: ancient wisdom. If effectively leveraged, it is hypothesized that such wisdom could translate to a groundswell of pubic support for the ‘save the rainforest’ cause. Ancient wisdom could potentially build bridges of mutual understanding between indigenous communities and mainstream Western culture. Ultimately, it could help win the ongoing “Amazon oil war” in a way that benefits all humanity.

The Achuar, Shuar, and Kichwa peoples have one thing that oil companies don’t: ancient wisdom. If effectively leveraged, it is hypothesized that such wisdom could translate to a groundswell of public support for the ‘save the rainforest’ cause. Ancient wisdom could potentially build bridges of mutual understanding between indigenous communities and mainstream Western culture. Ultimately, it could help win the ongoing “Amazon oil war” in a way that benefits all humanity.

With one key exception, I would agree entirely with the article. Its description of the Achuar worldview also aligns exactly with my own experience and understanding of the Australian aboriginal context and its concept of the Dreaming.  One of the most interesting points, for example, was about the Achuar’s view of the respective roles of men and women:

“Achuar women’s role is to say when,” says Lien. “They tell men when they’ve cut down enough trees, hunted enough animals, taken enough from the earth. And the men listen.”

To me that makes perfect sense – when it’s in balance. I’ve seen similar descriptions in other indigenous societies, such as the Plains Indians (Sioux et al, I think?) structures for dealing with major decisions: the male Elders (and only the men) discuss the issues, each from a single perspective, after which the Grandmothers (collectively, without discussion) make the decision – and their decision is final. But that’s where the exception comes, because Arena blows it completely here by adding the fatuous remark:

Imagine if Western women wielded that kind of power.

I’m sorry, but I get really annoyed at the underlying implications in that kind of comment, and the selective myopia that drives them. (Very much a ‘Green’ perspective, in Spiral Dynamics terms, rather than the ‘Yellow/Gold’ that’s actually needed here.) The point is that Western women already do wield that kind of power – and that’s exactly the problem, because at present they use that power just as irresponsibly as do Western men. If not more so…

For example, take a look at who really drives Western consumerism. Yes, no doubt at all that we could point a finger or two at ‘men and their toys’: but just note also which sex spends more of their time in the shopping-malls and flicking endlessly through the TV shopping-channels? It’s common to claim that men earn more than women (which in fact they generally don’t in Western societies, as is shown in any real like-with-like comparison), but rather more important is that fact that Western women spend far more than men – something like twice as much as men, in fact. (The huge transfer of wealth from men to women somewhere between earning and spending somehow fails to be noticed in most current feminist studies of economics… strange, that…) So who has the real purchasing power? – and the equally-real responsibilities that go with it? That’s a serious question, which needs a serious answer – which, rather noticeably, we don’t get in that quote above.

Now add into that mix the probable source of that fatuous comment, the all-too-convenient ‘essentialist’ myths that arose with the modern variants of feminism. All of these summarise to a single vain, vapid, self-serving, self-congratulatory assertion that women are somehow inherently ‘better’ and ‘wiser’ than men, that “men are the problem, women are the solution”. If we go further back, to a rather more honest and intellectually-rigorous period in feminist history, one of the main concerns of the 1848 Seneca Falls women’s convention was a demand for acknowledgement by all of each woman’s responsibility for her own life; yet present-day feminism seems far more concerned with evasion of any form of responsibility for women, instead seeking to offload all responsibility onto others via what one rather more aware feminist commentator (Naomi Wolf, I think?) described as “a religion of Other-blame”. And blame itself is a key form of social violence. If we want to resolve these serious world-level issues, we need to be a lot more honest than that.

The physics definition of ‘power’ is the ability to do work; most social definitions of ‘power’ – including those of most modern feminism – are closer to ‘the ability to avoid work’. Therein lie some huge problems for individuals, families, communities, organisations, nations and the world as a whole; it also doesn’t help that most of the so-called ‘rights’ discourse lies on the wrong side of that balance. What we need here is not convenient gender-blame or Other-blame, but some real honesty and real responsibility. That’s the real ‘message from the Amazon’ – and it’s one we all need to learn, and fast.

New posts on my SideWise blog

November 26th, 2009 2 comments

Been some time here since I mentioned my other more business-oriented weblog, SideWise.biz. I’ve added a fair few items over the past few months:

  • The market as economy: how ‘the market’ consists of much more than just transactions, and how three distinct forms of ‘the economy’ intersect in one place
  • Power, responsibility and bullying in the workplace: “When power in the workplace transmutes into bullying, we have a problem. A big problem.”
  • Surviving the skills-learning labyrinth: “How do you and your staff learn new skills? And what can be done to make it quicker and easier to learn those needed skills? One answer is to explore the patterns in the skills-learning process.”
  • Making continuous-improvement visible: If continuous-improvement consists of many small, almost-imperceptible changes, how do we make overall improvement visible? This article explores how.
  • Money is the root of all… wasted time?: The usual claim is that ‘money makes the world go round’; but if so, why is it that the world seems to come to a halt each money has to change hands? This article explores the importance of a whole-of-system view of economics.
  • The rise of the business-anarchist: To get the best from a stable system, you need business-analysts; but when the world is changing around you, you need the help of your business-anarchists! This article explains who they are, what they do, how they help to manage change, and how to find them within your own organisation.
  • Ten ways to fail – and how to avoid them: “Success often arises just from avoiding failure.” This article explores ten key causes of failure, and what to do to avoid them.
  • Where have all the good skills gone?: This article explore a rarely-acknowledged cause of the current ’skills-shortage’: an incomplete understanding of the limits of automation.
  • The relationship is the asset: “‘Our people are our greatest asset!’ How often have you stopped to think about what that phrase means – and what it implies in real business practice?”

More to follow over the next few weeks, of course. Share and Enjoy, perhaps?

Motivation to learn: “Love is a better master than duty”

October 2nd, 2009 No comments

Came across this comment whilst exploring laptop.org.au, the Australian arm of the One Laptop Per Child movement [my emphasis]:

Learning is our main goal. … Epistemologists from John Dewey to Paulo Freire to Seymour Papert agree that you learn through doing. This suggests that if you want more learning, you want more doing. Thus OLPC puts an emphasis on software tools for exploring and expressing, rather than instruction. Love is a better master than duty. Using the laptop as the agency for engaging children in constructing knowledge based upon their personal interests and providing them tools for sharing and critiquing these constructions will lead them to become learners and teachers.

So why do we think it should be any different for adults in our organisations? – that ‘duty’ will somehow necessarily be a better motivator than love of the work itself?

Then crosslink that with Daniel Pink’s summary of recent research on extrinsic versus intrinsic motivators. From that, we discover that monetary bonuses and other ‘external’ motivators not only don’t help in knowledge-work, they actually make performance worse. What does work is ‘motivation from within’ – especially a commitment to the work itself for its own sake.

Crosslink that with what we know about the skills-learning process, and especially about the need for a ‘commitment of the heart’ – a commitment to the skill itself – to enable the capability to deal with real-world complexity in the context of that skill.

Crosslink that with what we know about the role of vision as a unifying force for and within an enterprise.

Crosslink that again with one of the core themes from the current version of ITIL (IT Infrastructure Library – the key international standard on IT service-management), that people do not want products or services as such, they want “satisfaction of a perceived need”; then note that this applies to all people within the enterprise as much as to the enterprise’s clients.

Given all of that, what types of motivation are provided or applied within your own organisation? Is there much evidence of awareness that “love is a better master than duty”? And if not, what would you need to change in the business-architecture or enterprise-architecture – such as in performance-metrics, performance-appraisals and the like – to support more of ‘love’ within the work itself?

Another note on Spiral Dynamics

October 1st, 2009 No comments

A couple of quick follow-ups on my recent post on the Spiral Dynamics cultural-assessment framework, which I use in some aspects of my work on business-architecture and enterprise-architecture.

First, as per his comment on that post, Kent Bye has assembled on Flickr an excellent collection of more than 90 descriptive graphics about Spiral: see http://www.flickr.com/photos/kentbye/sets/72157622255211051/ . A valuable resource for anyone interested in Spiral: strongly recommended.

Second, I probably need to emphasise a bit more a perhaps subtle distinction between awareness of the Other – as represented by Spiral layers as ‘distance from Self’ – versus responsibility toward the Other. If we’re not aware of the Other, we necessarily have limited ‘response-ability’ toward that Other because we’re not aware of it. Likewise there’s a crucial distinction between unawareness and deliberate indifference – simple ignorance versus a literal ‘ignore-ance’ of the Other and its needs – because in the first case there is no ‘response-ability’, whereas in the second there’s a deliberate refusal to enact ones known mutual responsibilities with the Other (passive dysfunctionality in relationship, otherwise known as ‘abuse’).

To give a direct business example, consider the mutual responsibilities implied in ‘corporate social responsibility’. In classic Friedman terms – “the business of business is business” – a corporation is an ‘artificial person’ and therefore has no responsibilities outside of profit-making: the consequences of such profit-making are, to use Douglas Adams’ phrase, made invisible by assigning them as ‘Somebody’s Else’s Problem’. In this view, there is no ‘Other’ beyond the corporation and its owners: the corporation is the enterprise, the enterprise is the corporation. Yet in order for the profit to be created, there need to be transactions, and a market in which those transactions occur: here, by definition, the enterprise must extend beyond the corporation, hence the Other must exist, and be acknowledged to exist, otherwise the corporation could only make its purported profit by cannibalizing on itself (not that that’s an unusual circumstance in business, of course…). So the Friedman model implies a classic game of ‘have your cake and eat it’: the corporation acts as if there are responsibilities to itself from the Other, but none of itself to the Other.

The relation itself can be highly asymmetric in responsibilities – as it is in functional variants of Spiral ‘Red’, for example, such as the trusted team-leader or platoon-leader – but as long as the responsibilities are mutual and do balance overall, the system will still work. (Spiral ‘Purple’ tribal, ‘Red’ great-leader or ‘Blue’ priest-led models are often essential where there’s a natural asymmetry of decision-making capabilities – hence ‘response-abilities’ – between the leader(s) and the bulk of the group.) But trust will fade and fail when that mutuality of responsibilities is not respected, in either or both directions. There’s usually more tolerance when the failure of responsibility arises from a true lack of awareness; but when the lack of awareness is feigned, or the mutuality deliberately ignored, expect there to be trouble, followed by rapid loss of trust. And from a business perspective, if trust fails, the transactions will also falter and fail – and likewise the profits. Hence one quick way to understand the current ‘Global Financial Crisis’ is that its root-cause has been a betrayal of trust on a massive scale. Another topic for another time, I suspect, but in the meantime, using Spiral as a means for architects to model value-sets, ‘distance from Self’ and mutuality of responsibilities seems like a useful way to go.

More on ‘Dimensions of a Spiral’

September 18th, 2009 2 comments

This one’s fairly long – quite a bit longer even than my usual over-long posts… Theme here is a framework called Spiral Dynamics (see a previous post on this), which is used to identify value-systems in individuals, groups and organisations. Base-idea is that Spiral’s layered stack of value-systems – all too easily misused as a linear sequence of cultural development – is better understood as a ‘culture-space’ bounded by key dimensions such as distance-from-self, perceived relatedness, and responsibility.

Probably not relevant to IT-architecture, but likely to be of interest to business-architects and others. Click on the ‘Read more…’ link, anyway.

Read more…

Downer again – and some deeper doubts

September 14th, 2009 2 comments

One of the professional hazards of working in the futures space is that, by definition, many if not most of the themes I’m working on are five, ten, fifty or more years into the future. Without people like me doing the far-future work, that future will never happen. But whilst there’s a lot of often all-too-literal blood, sweat and tears that go into that work, almost no-one is willing to pay for it, since they don’t seem to be able to grasp what it means or what it’s worth until it’s already too late.

Sure, I can get by at times by doing what I can only describe as ‘junk-work’, base-level architecture and the like that almost anyone could do; but it isn’t my real work, it isn’t where I have the most value for any nominal employer or society at large, and it isn’t what I know I should be doing. Yet whenever I do try to do my real work, all I’m likely to be ‘paid’ is mockery, denigration and theft – because that’s pretty much all that our wondrous society has to offer for those who do not wish to be thieves themselves. (More on that in a moment.) Over the years, there’ve been quite a few folks now who’ve made a lot of money from my work; yet I doubt if I’ve seen a single penny of recompense from of any of them. Which hurts – and not just in the pocket, either.

Few people in the ‘normal’ world have any idea of the intensity of the loneliness that dominates life out here on the far fringes of everyday reality. I’ve never been an employee; always self-employed, or contract consultant, always the Outsider in any professional context. And although I do have occasional colleagues for whom some of the ideas that thrash through my head do make some degree of sense, fact is I probably have no direct peers, anywhere in the world; literally nothing in common with most people I would meet on the street, or anywhere else, really. That doesn’t make me ‘better’ than anyone else – far from it, more like; but it does make me more alone. In four decades as a nominal adult, I don’t think I’ve ever had a partner (in any sense of ‘partner’) with whom I could truly share my life and work; not surprisingly, yet never by choice, I’ve lived most of my adult life alone. Most of my childhood too, for that matter. Imagine that in your own life: no partner, no spouse, no children, no company, church, community, no person or place that is ‘home’; no certainty of any kind; nowhere to belong. No doubt you’ve had some edges of that for a day or two, a month or two; try it instead for a lifetime. You’ve no doubt been there from time to time, yet each time known too that for you “this too will pass”; try it instead knowing that that aloneness and isolation will never change. Being the Outsider hurts; it never ceases to hurt. Ever.

True, those of us who have to live this strange life do somehow learn to live with the hurt, sort of. We don’t have much choice about it, to be honest. But no real surprise that severe depression is one of the more frequent occupational hazards here. ‘Severe’ is perhaps an understatement: the only word I know that expresses it is the old Welsh term hiraedd, sometimes weakly translated as ‘homesickness’, but more an unyielding, unrelenting homesickness for a ‘home’ that we know does not exist – “a longing and a grieving for that which is not, has never been and shall never be”. Most of the time I manage to keep that hiraedd somewhat at bay; but right now it’s back with a vengeance. Downer again…

To see why this is so hard, and yet so inevitable, consider just two examples of what, after many years of study, I see as ‘fundamental truths’ that clash with core assumptions that underpin our entire current ‘Westernised’ society, and that put me in direct conflict with the politics of ‘ the right’ and ‘the left’ respectively.

The clash with ‘the right’ is this: there is no way to make a possession-economy sustainable. Our entire economy is based on so-called ‘rights’ of possession: yet whilst it’s true that there are a few ways in which it can be made to seem as if it makes sense with physical objects, it doesn’t actually work in practice, and it does not and cannot make sense for information, for business-relationships, or for just about anything else in the real world. What we might best describe as ‘double-entry life-keeping’ is a downright disaster, often falling into black farce: trying paying back a bequest, for example. And whilst, from a shallow, short-term-only analysis, a possession-model can be made to look more productive than its responsibility-based counterpart, in reality it can only be made to seem ’sustainable’ by running it as a pyramid-game, a myth of perpetual ‘growth’. It’s been run that way for some five thousand years or so; but the blunt fact is that we ran out of room for growth in the pyramid perhaps fifty to a hundred years ago, and ever since then we’ve been like the cartoon character who’s run further and further off the cliff, way out into mid-air, but hasn’t acknowledged it yet because she doesn’t dare to look down. True, we might be able keep up the delusion of ‘business as usual’ for a fair few years yet – but the longer we refuse to face it, the harder will be the fall. We still have a chance to switch over to a responsibility-based model now, while we still have the option to do it by choice; later, when the choice is forced upon us, it will be way, way too late for most of what we currently deem to be ‘civilisation’. Not made any easier, either, that the cultures that call themselves ‘developed’ are the ones who’ve lost the plot, whereas the cultures they deride as ‘under-developed’ or, worse, ‘primitive’, are the only ones who have a clue. It’s going to be messy, to say the least; but leaving it much longer is going to be messier still. We know this; we all know this; yet anyone who says it out loud gets hit hard with the good ol’ game of “shoot the messenger”. Been there, done that, have the scars to prove it, am now too scared to even try any more. Yet someone has to do so: just wish it wasn’t me…

The clash with ‘the left’ goes deeper still: there are no rights. The whole concept of ‘rights’ is a self-centred delusion: only responsibilities are real. What we think of as ‘rights’ are desirable outcomes that arise from interlocking mutual responsibilities; but the ‘rights’ themselves do not and cannot exist in any independent form, however much we might declare them to be “true and inalienable” and the rest. In far, far too many cases, a supposed ‘right’ is actually an arbitrary assertion – petulant demand, more like – that someone else has responsibilities to us and for us, whilst we ourselves do not. Wherever such so-called ‘rights’ are inherently asymmetric, they in essence assign all responsibility onto those who are deemed to not have those ‘rights’ – one infamous example being the entire ‘women’s rights’ discourse, which no doubt started out with good intentions but is now little more than state-sponsored abuse of men. And to be utterly blunt, the huge body of law that exists to protect a so-called ‘right’ of possession is actually a state-sponsored form of theft, either in the present, the future or the past. Whenever we start from the ‘rights’ discourse, someone loses – which in the long term means that everyone loses. The only safe place to start is from responsibilities, and mutuality of responsibilities – which, given that our core economic model is based on those supposed ‘rights’ of possession, is exactly what our current society is least willing to do. One probable outcome is that the much-valued, much-praised Bill Of Rights that underpins so much of the USA’s way of life is what is ultimately most likely to destroy it as a nation – and, if we’re not careful, the rest of the world as well. Scary indeed.

So to understand my position as ‘the Outsider’, try knowing those two facts to be true – that there are no rights, and that there is no way to make a ‘rights’-based, possession-based economy sustainable. Try knowing the full implications of those two facts; try knowing, in a deep, visceral sense, the urgency of the societal need to face those facts; then try to find any way to stay sane whilst nigh-on everyone around you is pretending, as hard as they can, that those facts are not true…

So yeah, no real surprise that I’m back in downer again.

And there’s a lot more where those two clashes came from: a lot more. That’s what I do, that’s my real work: trying to make sense of enterprise-architecture in every scope and sense of ‘enterprise’, sometimes right down in the details, sometimes necessarily right up to the scale of an entire world, present, past, future. And I live with those deep facts, every day, working flat out trying to find any viable ways to help individuals, groups, companies, entire cultures to gain awareness and understanding and action on this, so as to move from ‘here’ – which is not and cannot be sustainable – to ‘there’ – which just might be, if we make that move in time, and if anyone will listen long enough to move at all.

No doubt the downer will ease off somewhen soon; it usually does. But if you wonder why I seem to slump a bit too much from time to time, and seem a little crazed perhaps more often than you might like, the above might help you to see why that’s so.

Hey ho.

The trust economy

August 10th, 2009 2 comments

Still playing catch-up, but in the meantime I’ll post some of the links I’ve been accumulating over the past few weeks. These are some on the specific issue of trust in business, and the development of awareness about a ‘trust-based economy’:

  • Chris Brogan and Julien Smith (Robin Good website): Online Marketing Strategy: Trust Economy And The Value Of Attention – marketing oriented, introduces concepts such as ‘return on influence’ and ‘attention as currency’, and emphasises the need to”stop thinking sales, start thinking relationships”
  • Tim Harford (Forbes.com): The Economics of Trust – about the centrality of trust in making an economy function at all
  • Susan Cramm (Harvard Business Review): Dismantle Mistrust Between IT and the Business -”Interested in nurturing technology-laden innovation? Start by nurturing relationships” – good ‘linky’ overview
  • Pat Ferdinandi (SBDi Consulting): Trust Me – “Trust is never broadcasted for others to assume. It is earned over time. It is based upon your actions and attitude, not your arrogance, age, or wallet.” – describes ways in which trust is developed over time
  • Peter Bregman (Harvard Business Review): A Good Way to Change a Corporate Culture – using stories to develop trust for change

Slideshare #9: Power and response-ability ‘manifesto’

June 28th, 2009 No comments

One more from the archives – or rather, a rework into another format of the ‘manifesto’ from the intro to my book Power and response-ability: the human side of systems. The basic version is part of the book, and also available as a standalone reference-sheet, but I thought some people might prefer it in PowerPoint form, with one concept per page. Note, though, that it’s quite a bit over a hundred slides – 95 ‘theses’ plus the section headings – so it does take a while to skim through.