If – as we’re often told – business-design is about the relationships between people, process and technology, what is it that links all of themes together? Answer: a story. Okay, yes, this is a theme I’ve explored a lot here on…
Tom Graves / Tetradian
Random ramblings over the metaphoric edge
Blog Archives
NOTES – an alternative approach for EA
Tagged with: Business, business architecture, business-IT divide, chaos, complexity, enterprise, Enterprise architecture, Knowledge, narrative, narrative knowledge, NOTES, paradigm, power, responsibility, sense-making, story
Posted in Business, Complexity / Structure, Enterprise architecture, Knowledge, Power and responsibility
Posted in Business, Complexity / Structure, Enterprise architecture, Knowledge, Power and responsibility
Identifying meaning in context: VPECS and VPEC-T
In a multiple-stakeholder enterprise – which, in practice, is the case for every enterprise – how do we make sense of how each stakeholder views the context? What’s important to them? What’s not important to them? And why? And given…
Tagged with: Enterprise architecture, enterprise canvas, sense-making, service-cycle, vpec-t
Posted in Complexity / Structure, Enterprise architecture
Posted in Complexity / Structure, Enterprise architecture
On ‘T&C’
When presented with someone’s ‘terms and conditions’ dialog, how often do you read through the whole thing, and only then click the ‘I have read…’ checkbox, and move on? If you did actually read it, do you truly agree to…
Tagged with: Business, business architecture, commitment, enterprise, Enterprise architecture, governance, legal-fiction, terms and conditions, trust
Posted in Business, Enterprise architecture, Power and responsibility
Posted in Business, Enterprise architecture, Power and responsibility
Costs of acquisition, retention, de-acquisition
How much does it cost to acquire a customer? To retain a customer? To lose a customer? And in what sense of ‘cost’? In part this one was triggered by reading through my relatively-new copy of Business Model You, and…
Tagged with: Business, business architecture, costs, economics, enterprise, Enterprise architecture, enterprise canvas, marketing, paradigm, sales, values
Posted in Business, Enterprise architecture
Posted in Business, Enterprise architecture
Everyday sexism of the subtler kind
How does sexism and suchlike become invisibly ingrained in our society? Answer: whenever said sexism is promoted as ‘progressive thinking’… To many people, the term ‘sexism’ applies only to gender-imbalance that directly affects women: yet a few moments thought should…
Tagged with: Futures, New Age, RBPEA, sexism, Society, spiral dynamics
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society, The Outsider
Posted in Complexity / Structure, Enterprise architecture, Futures, Power and responsibility, Society, The Outsider
Anticlients are antibodies
Over the past few months I’ve built up quite a nice collection of what I call ‘anticlient‘ tweets: small complaints – or sometimes not so small – about how someone feels about their interactions with some organisation. Most organisations still…
More on backbone and edge
How do we build the right support in our architectures for the balance between certainty and uncertainty? How do we decide what needs to go into backbone, edge, or somewhere in between? This is a follow-on to the themes in…
Tagged with: backbone vs edge, Business, certainty, complexity, Enterprise architecture, service-design, uncertainty, uniqueness
Posted in Complexity / Structure, Enterprise architecture
Posted in Complexity / Structure, Enterprise architecture
Direction and governance flows in Enterprise Canvas
This one’s a quick item of technical detail about service-modelling with Enterprise Canvas, as requested by Oliver Baier: OliverBaier: Enterprise Canvas: Does the XG flow go down to the next *lower* layer? If not, how does it relate to eg…
Tagged with: direction, enterprise canvas, governance, service model
Posted in Complexity / Structure, Enterprise architecture
Posted in Complexity / Structure, Enterprise architecture
Enterprise Canvas and the Service Cycle
How do we make sense of a service, for service-review and service-design? How can we usefully partition the service-activities to help make sense of that service? And how do we link those activities to the various forms of value that…
On stakeholders
Who are our stakeholders? How do we identify our stakeholders? This one came up from the back-and-forth during my ‘Backbone and edge‘ presentation at the IASA UK Summit in London last week. One of the sections in the presentation was about stakeholders…
Tagged with: Business, business architecture, change, enterprise, Enterprise architecture, RBPEA, stakeholder
Posted in Business, Enterprise architecture
Posted in Business, Enterprise architecture
