Why before who

Does the customer always come first? Do customer-needs drive everything? For that matter, is the customer always right? There’s been quite a lot of promotion of such ideas in my Twitter-stream lately, but I kinda have my doubts on all

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Posted in Business, Enterprise architecture, Power and responsibility

Three EA gigs in Mexico

Just thought I’d give a quick update on some of the work I’ve been doing here in Mexico with my colleague Michael Smith over the past couple of weeks. But first, in the tradition of Alex Osterwalder, here’s a panorama

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Posted in Business, Enterprise architecture

My ‘EA Masterclass’ coming to Australia

What’s the last stage of learning any skill? Answer: ya gotta teach it… And that’s exactly what I’ll be doing down in Australia, starting late next month. Some while ago I said that at last I’d Got Round To It

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Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Knowledge

Selling EA – 4: Proving value, and pricing

How do we ‘sell’ enterprise-architecture? What’s it worth, in terms of value, and of price? What could or should we charge for our work? This series is a bit of ‘thinking aloud’ about our work, and how we apply our

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Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Knowledge

Selling EA – 3: What and how

How do we ‘sell’ enterprise-architecture? How do we explain what it is that we do – and why we do it? This series started as a bit of ‘thinking aloud’ about work, and how we apply our work, and how

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Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Knowledge

Selling EA – 2: The value-proposition

How do we ‘sell’ enterprise-architecture? What’s the story, the value-proposition? This series started as a bit of ‘thinking aloud’ about work, and how we apply our work, and how we could perhaps make our work a bit more immediately meaningful

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Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Knowledge

Selling EA – 1: What do EA clients want?

How do we ‘sell’ enterprise-architecture? To whom? For how much? And why? – where’s the value, for them, and for us? This started as just a bit of ‘thinking aloud’ about work, and my own place within it – though

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Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Knowledge

Knowing, doing, being

No particular start-point for this one – just one of those first-thing-in-the-morning insights, that’s all. But it might be useful to various folks, and also acts as another potentially-useful SCAN crossmap, too. In knowledge-management and process-management, there’s what’s known as

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Posted in Complexity / Structure, Enterprise architecture

Hypotheses, method and recursion

What methods do we need for experiment and research in enterprise-architecture and the like? Should and must we declare exactly what our hypothesis will be before we start? Those are some of the questions that Stephen Bounds triggered off for

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Posted in Complexity / Structure

On value-governance

What do I mean, when I talk about ‘value-governance’ in an enterprise-architecture sense? In Enterprise Canvas, what does that ‘Value Governance’ cell represent? What do its services actually do, for the service, the organisation and the overall enterprise? This one’s for

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Posted in Business, Complexity / Structure, Enterprise architecture, Futures, Society
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