Probably everyone knows the RACI responsibility-matrix – Responsible, Accountable, Consulted, Informed. But what does it mean, in practice? For some years now I’ve been using a simple organisation-relative way to describe the organisation’s relationships with the broader shared-enterprise: organisation: the organisation itself, …

Rethinking RACI Read more »

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There are four types of checklist. We need all of them in place before any work starts. The first type of checklist is the action-checklist – the work-instruction. It’s a list of tasks, in sequence, step by step, for use with …

The fourth checklist Read more »

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(The previous post here – ‘Fiction: Elizabeth’s question‘ – was a standalone extract from my ‘Viner Codex‘ storyworld. It does seem to have gone down quite well here, I’m glad to say! So for further possible amusement, here’s another story-fragment, …

Fiction: Alan: The real cause of war Read more »

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“What do you believe?” “How do you know that you believe? “How can you prove that you believe that?”  What…? Okay, yes, I probably made a mistake, being so foolish as to publish a video in the Tetradian on Change series on …

Questions on belief Read more »

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Exactly a year ago, on 31 December 2019, I wrote a post about ‘changes coming‘, for me and others too. It turned out to be wildly optimistic, of course: but then it’s always easier to achieve 20-20 vision in hindsight… …

2020 Hindsight (of course) Read more »

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There are three kinds of chaos. They’re fundamentally different from each other. Don’t mix them up… (For a quick overview of the themes in this post, see the video ‘Three kinds of chaos‘.) I was going to start this off …

Three kinds of chaos Read more »

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How do we describe ‘service’ and ‘product’ in the same way for every scope and scale, every type of context and content? That’s the theme for this series of posts. In ‘Service, product, service, simplified‘, I aimed to simplify the relationship …

Service, product, service – summary and checklists Read more »

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Are we selling services, products or both? The short-answer is ‘Yes’ – but what we’re really selling, every time, is a promise… The start-point for this was one of those ideas that arise first-thing-in-the-morning, seemingly without any warning: Idea: In sales, …

Service, product, service – promise and product Read more »

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